Shipping & Returns


CANADIAN CUSTOMERS:
Flat rate of $4.50 for Calgary deliveries.
Alternatively, if you'd like to pick up your order, you can do so at our Home Studio (call/text us when you want to come by-403-829-8579) at no charge.
*Please be sure to pick up your order within 7 days.*
Rest of Canada - flat rate of $15.
AMERICAN CUSTOMERS:
Shipping is a flat rate of $19 for all orders shipped to the USA. 
Chateau Country Lace is not responsible for any duties or taxes incurred to receive the order.
Also, all orders to the USA are a Final Sale. Sorry, no returns or exchanges.
DEFECTIVE OR DAMAGED ITEMS:
If you have received an item that seems defective or damaged, please email us at info@chateaucountrylace.com with details & pictures.
Once we have a photo of the damages, and verify that it is defective, we'll be in contact with you.
UNDELIVERABLE PACKAGES:
If your package cannot be delivered because you provided an incorrect or incomplete shipping address, or if you refuse the delivery or the package is unclaimed, Chateau Country Lace will not be responsible. If Canada Post returns the package to us, we will contact you for the correct address.
EXCHANGES:
All jewellery & sale items are a FINAL sale, no exceptions.
Need a different size? As soon as possible, email us what size you require & we will do our best to help. You are responsible for payment of shipping charges to exchange the item.
RETURNS:
All jewellery & sale items are a FINAL sale, no exceptions.
Mail the unworn/unaltered item(s) back to us within 7 days of receiving your order, using a method that provides you with a tracking number, as we are not responsible for items lost in transit. You are responsible for payment of shipping charges. Please place items in original or appropriate packaging & seal the package securely.
After receiving your return, within 3 business days we will refund your order to the original payment method.
PLEASE NOTE: Items returned that are not in original condition including, but not limited to having been washed, altered, having odour (cigarettes, perfume, deodorant), having stains; also shoes worn outside will not be refunded.
RETURN TO: Chateau Country Lace 3615 19 Street NW Calgary, AB T2L 2B3
If you ever need any help, please feel free to email us at info@chateaucountrylace.com, or call (403) 829-8579.